GlobalXtreme FAQ

membership / keanggotaan
Ask How can I join the membership of GlobalXtreme?
Answer To be a Personal User Member, you can apply:
- By visiting GlobalXtreme office
- By sending the printed registration form (or from brochure) to GlobalXtreme
- Through Reseller of GlobalXtreme
Ask What things that should be prepared by the Customer to access the Internet?
Answer To access the Internet, at least a customer should have the following configuration:
Personal Computer, with:
- Processor minimum 486
- RAM minimum 8 MB
- Hard disk minimum 6 MB
- Monitor minimum VGA
- Modem with standard 14.4 Kbps
- Good quality phone line for data communication
*It will be better if you can provide PC with Pentium basis since many Internet Application that needs a good and fast PC's support.
Ask What about the type and speed necessity of Modem that should be provided?
Answer You can use any type of Modem to access to GlobalXtreme. We also provide Modem with maximum speed of 33.600 bps.
Ask What about Corporate User?
Answer There are some procedures to be a Corporate User:
Contact GlobalXtreme to fill the application form or the contract agreement.
Then, GlobalXtreme will survey the location of the institution/company GlobalXtreme will offer the proposal to the prospective client if the contract agreement is realized.We will follow up the procedure by installing the dish (Wireless-LAN))
Ask What is the preparation to be a Corporate User?
Answer What you should prepare are:
LAN (Local Area Network)
Router
Domestik Link between GlobalXtreme and the institution (Wireless-LAN connection)
technical support services
Ask What is the solution if there is a technical problem that cannot be solved via phone?
Answer Customer can bring the PC to Customer Service Officer (CSO) of GlobalXtreme.net to work out the technical problem.
*Only for technical problem that is related to internet set up or configuration
Ask Can CSO GlobalXtreme (Technical Support) do a visit to he customer's home if there is a technical problem?
Answer If it is necessary, we can directly come to your place to solve the technical problem.
*The administration fee for the first visit is Rp. 15.000,00. For the next visits will be charged for Rp. 50.000,00
Ask What about technical service via e-mail?
Answer For technical consultation through e-mail you can send it to:
Port Malang or Port Bali
Ask How far is Technical Support can handle the technical problem of Customer's PC?
Answer Technical Support only handle the software installation that is related to internet (Browser, mIRC, FTP Client) and configuration check.
For OS/Hardware problem, we suggest you to call your computer dealer where you bought your computer or to your computer service center.
connection / koneksi
Ask Why Internet connection often disconnect suddenly?
Answer One of the reasons is the reduction of local phone line quality.
Ask What if Telkom inform that the line quality is still above the standard?
Answer Try to check the Home Installation Wire of your phone, maybe there is corrosive on the connector/terminal of the phone cable.
The condition can affect the connection/data transfer for Dial-Up process.
Ask What are the other causes of the failure in dialing process?
Answer The traffic of the customer phone central is too busy at that time.
The speed of the modem is too high, so it is suggested to decrease the speed into 38.400 - 19.200.
The ISP traffic is too busy, so try to use the alternative dial numbers of the ISP
Ask What if we cannot keep the connection or it keeps disconnected unexpectedly?
Answer You can inactivate some of the phone features or modem:
- Interruption tone feature, by pressing down #30# on your phone
- Telkom Memo feature, by pressing down #24# on your phone
- On your modem, choose the Pulse Setting into Tone
e-mail
Ask Can we forward the e-mail automatically to another e-mail address?
Answer You can do the mail forwarding, just contact our CSO in Malang Port or Bali Port.
Ask What should we do if the mailbox is full?
Answer Call CSO to help you deleting the unwanted e-mail in the mailbox or you can do it yourself by using web-based e-mail GlobalXtreme facility.
Ask What about the Customer's mailbox capacity?
Answer The available capacity depends on your account type, for Malang Port:
- entry : 2 MB
- classic : 2 MB
- executive : 4 MB
- platinum : 4 MB
For Bali Port:
- bach : 2 MB
- chopin : 2 MB
- vivaldi : 4 MB
- beethoven : 4 MB
- mozart : 4 MB
Ask What is the cause of unsuccessful sending or receiving attachment file?
Answer Pay attention to the quota of the destination mailbox, maybe it is not enough to receive your file.
You should also pay attention to your own mailbox capacity if you want to receive file.
Ask Can Customer add his mailbox space?
Answer Customer with Executive and Platinum OR Vivaldi, Beethoven, and Mozart account type can add his mailbox space for a certain time and after time the capacity will be returned into its prior size.
Ask What if Customer wants to receive bulky attachment file while the mailbox space is not enough and his account type is not Executive or Platinum?
Answer You can compress the file or breakdown the file into several parts and send it continually.
Ask If the Customer wants to download e-mail, do all of e-mails in the mailbox will be downloaded?
Answer As long as the Customer put "leave a copy of message on server", the e-mail will be kept in the mailbox of the ISP mail server.
The consequence of this action is the reduction of mailbox capacity because of the large number of e-mail.
Ask Does GlobalXtreme will answer all of the problems sent via e-mail?
Answer CSO will try to help the Customer both through e-mail or phone. If the problem is related to e-mail, you better come directly to our office or call us since you cannot receive our answer via e-mail.
browser and browsing
Ask If the software of the Customer's PC is enough, should he keep installing the starter kit from GlobalXtreme?
Answer Starter kit is provided for PC that has not been installed with any type of browser. It is okay if the Customer wants to install the starter kit although the PC has been installed with a browser as long as the space of the hard disk is enough.
Ask What is the solution if the Customer has been connected to the ISP but keep unable to access any site?
Answer Check the proxy configuration of your browser.
password
Ask Can we change the password?
Answer You can change the password online or manually by calling CSO.
Ask How if the Customer forgot his password? Can GlobalXtreme tell him about the pas?
Answer GlobalXtreme unable to inform your last password, the changing can be done if the Customer knows his old password.
Ask How to create a password?
Answer Password for dial-up and e-mail can be identical or different. The combination in User ID and password can include number and words with 4 to 8 characters.
payment
Ask How about the billing payment?
Answer For your convenience GlobalXtreme provides several payment methods:
1. Pay directly to the nearest GlobalXtreme Port in your town.
2. Transfer to:
- Port Malang : BII Account no. 2052 - 111 - 67
with acc. holder, PT Internet Madju Abad Millenindo
- Port Bali : BII Account no. 2019 - 902 - 080
a/n PT Internet Madju Abad Millenindo
BCA Kuta Account no. 1460-991-991
with acc. holder, PT Internet Madju Abad Millenindo
3. Online via BII
Ask How much is the bill that Customer should pay for?
Answer The billing is counted based on the account type plus the overtime usage (except the Entry Type).